This policy explains how Lustre Cleaning Co. collects, holds, uses and discloses personal information, and how you can access, correct or ask questions about that information. It is written in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Lustre Cleaning Co. (ABN 00 000 000 000, "we", "us", "our") respects your privacy and is committed to handling personal information responsibly. This policy applies to personal information collected through our website, WhatsApp, phone, email, and directly during the course of providing cleaning services across the Perth metropolitan region.
By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not provide personal information to us, though this may limit our ability to provide you with a quote or Service.
We collect only the personal information reasonably necessary to provide quotes, deliver cleaning services, and communicate with you. This typically includes:
We do not knowingly collect sensitive information, such as health information, except where you voluntarily disclose it to us, for example to explain an access requirement or a reason a particular approach to cleaning is needed, in which case it is used only for that stated purpose.
We collect personal information directly from you when you:
We do not knowingly collect personal information about you from third parties, except where a property manager, real estate agency or business you are associated with provides your details to us in the course of arranging a Service on your behalf, or where you have otherwise consented to this.
We use personal information to:
We do not use your personal information for automated decision making that would have a legal or similarly significant effect on you. We do not sell personal information to third parties.
We disclose personal information only where necessary to operate our business, and only to the following categories of third party:
| Third party | Purpose |
|---|---|
| Web3Forms (form processing service) | Transmits enquiries submitted through the contact form on this website to our email inbox. Web3Forms processes this data as part of delivering the message and does not use it for its own marketing purposes. |
| WhatsApp / Meta Platforms | Where you contact us via WhatsApp, that conversation is subject to WhatsApp's own privacy policy in addition to this one, since it operates on Meta's infrastructure. |
| Payment processors | Card and bank transfer payments are handled through third party payment providers, who process payment details directly and are subject to their own privacy and security obligations. |
| Cleaning team members | Booking details necessary to carry out a Service, such as address, access instructions and scope of work, are shared with the specific cleaner or team assigned to that job. |
| Government or regulatory bodies | Where required by law, such as in response to a valid legal request or to meet tax and accounting obligations. |
We do not currently store or process personal information outside Australia. If this changes, this policy will be updated to reflect where information is held and the safeguards that apply.
Our website may use basic cookies or similar technologies to support core functionality, such as remembering your progress through the pricing calculator on our pricing page, or to understand general, non identifying patterns in how the website is used, such as which pages are visited most often.
We do not use cookies for third party advertising or cross site tracking. Most browsers allow you to control or disable cookies through their settings, though doing so may affect how some parts of the website function.
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes restricting access to personal information to those within our business who genuinely need it to carry out their role, and relying on reputable third party providers, such as Web3Forms, who maintain their own security standards for data in transit.
No method of electronic storage or transmission is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security, and any transmission of information to us is at your own risk.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including ongoing service delivery, accounting and taxation record keeping requirements under Australian law, which generally require financial records to be kept for five years, and to respond to any claims or disputes that may arise from a Service.
Where you have not engaged our services for an extended period and there is no ongoing legal or accounting reason to retain your information, we will take reasonable steps to delete or de identify it.
You have the right to ask what personal information we hold about you, request access to it, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, contact us using the details in Section 11 below.
We will respond to reasonable requests within a reasonable timeframe, generally within thirty days. We may need to verify your identity before providing access to personal information, to protect your privacy and the accuracy of our records. In some limited circumstances permitted by law, we may not be able to provide full access, for example where doing so would unreasonably impact the privacy of another person, in which case we will explain our reasoning to you.
If you believe we have handled your personal information in a way that breaches this policy or the Australian Privacy Principles, please contact us directly first using the details in Section 11, so we have the opportunity to investigate and resolve the matter.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC), which oversees privacy compliance in Australia, at oaic.gov.au.
We may update this Privacy Policy from time to time to reflect changes in our practices, the tools we use, or legal requirements. The current version is always available on this page, along with the date it was last updated. We encourage you to review it periodically.
For any question about this policy, or to make an access, correction or complaint request, contact us at lustrecleaningandco@gmail.com, by phone on 0400 000 000, or via WhatsApp using the link at the top of this page. Our related Terms and Conditions also apply whenever you book a service with us.
General information only. This page provides general information about how we handle personal information and does not constitute legal advice to you as a visitor to this website. If you have a specific privacy concern, please contact us directly using the details above.
Check our terms and conditions, browse services and pricing, or get in touch directly.